Privacy Policy

At Mad Orbit Media (Pty) Ltd (“Mad Orbit Media”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or engage with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information: Personal Information Information you voluntarily provide, including:
  • Full name
  • Company name
  • Email address
  • Telephone number
  • Any information submitted through our contact forms
  • Information you provide when requesting a quotation or consultation
Website Usage Information We may automatically collect:
  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests
  • Provide quotations and services
  • Communicate regarding ongoing projects
  • Improve our website and user experience
  • Analyse website traffic and performance
  • Send marketing communications where you have consented
  • Comply with legal and regulatory obligations

3. Cookies

Our website uses cookies to improve functionality and understand how visitors use our website.

Cookies help us:

  • Remember your preferences

  • Measure website performance

  • Improve user experience

  • Analyse visitor behaviour through analytics tools

You can disable cookies in your browser settings, although some website features may not function correctly.

4. Third-Party Services

We may use trusted third-party providers to assist with our business operations, including:

  • Website hosting providers

  • Website analytics services

  • Email communication platforms

  • Social media platforms

  • Advertising and marketing platforms

  • Customer relationship management (CRM) systems

These providers may process personal information only as necessary to provide their services and are expected to maintain appropriate security standards.

5. Marketing Communications

If you subscribe to our newsletter or request marketing information, we may contact you with updates, promotions, or company news.

You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only:

  • With trusted service providers who assist us in delivering our services

  • Where required by law

  • To protect our legal rights

  • Where you have given your consent

7. Data Security

We take reasonable technical and organisational measures to safeguard your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Object to certain processing activities

  • Lodge a complaint with the Information Regulator of South Africa

9. Data Retention

We retain personal information only for as long as necessary to:
    • Provide our services
    • Meet contractual obligations
    • Comply with legal requirements
    • Resolve disputes
    • Enforce our agreements

10. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

11. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Mad Orbit Media (Pty) Ltd

Email: info@madorbitmedia.co.za

Website: www.madorbitmedia.co.za

We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.